JCAHO Right of Notification of Safety or Quality Concern

Shriners Hospitals for Children in the U.S. are accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO).  JCAHO standards deal with hospital quality, safety-of-care issues, and the safety of the environment in which care is provided.  SHC is committed to meeting JCAHO standards in all these areas.  SHC has an open door policy.  If you have any questions, comments or concerns about care received at SHC, please contact local hospital management at 413-787-2000.

Mark Niederpruem, Administrator
Patricia King, RN, MS, Director of Patient Care Services
David Drvaric, M.D., Chief of Staff
Hermine Weston, Performance Improvement Manager

If the issue is not resolved by the hospital, you are always free to contact JCAHO directly to raise your concerns.  In addition, the Springfield hospital will have an unannounced survey by the JCAHO every three years to assess their compliance to the standards.  Anyone believing that he/she has pertinent and valid information about such matters may contact the JCAHO.

The JCAHO may be contacted as follows:
Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: 800-994-6610 - Toll free in U.S., weekdays, 8:30 to 5:00 p.m. (C.S.T.)
Fax: 630-792-5636
E-mail: complaint@jcaho.org