Shriners Hospitals for children in the U.S. are accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO).

JCAHO standards deal with hospital quality, safety of care, and the safety of the environment in which care is provided. SHC is committed to meeting JCAHO standards in all of these areas. SHC has an open door policy. If you have any questions, comments, or concerns about care received at SHC, please contact local Hospital Management at (318) 222-5704 and request to speak with one of the following individuals:

• Kim Green, Administrator
• Gail Rains, Director of Patient Care Services
• Richard McCall MD, Chief of Staff
• Lauren Stratton, Performance Improvement Director

If the issue is not resolved by the Hospital, you are always free to contact JCAHO directly to raise your concerns. In addition, the Shreveport hospital will have an unannounced survey by the JCAHO every three years to assess their compliance with the standards. Anyone believing that he/she has pertinent and valid information about such matters may contact the JCAHO.

The JCAHO may be contacted as follows:

Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: 800-994-6610 � Toll free in U.S., weekdays, 8:30 am to 5:00 pm (C.S.T.)
Fax: 630-792-5636
E-mail: complaint@jcaho.org