The Joint Commission Right of Notification of Safety or Quality Concerns

Shriners Hospitals for Children® in the U.S. are accredited by The Joint Commission.

The Joint Commission standards deal with hospital quality, safety of care, and the safety of the environment in which care is provided. Shriners Hospitals for Children® is committed to meeting these standards in all of these areas. Shriners Hospitals for Children® has an open door policy. If you have any questions, comments, or concerns about care received, please contact local hospital management at (318) 222-5704 and request to speak with one of the following individuals:

• Kim Green, Administrator
• Gail Rains, Director of Patient Care Services
• Richard McCall MD, Chief of Staff
• Lauren Stratton, Performance Improvement Director

If the issue is not resolved by the hospital, you are always free to contact The Joint Commission directly to raise your concerns. In addition, the Shreveport Hospital will have an unannounced survey by The Joint Commission every three years to assess their compliance with the standards.

Anyone believing that he/she has pertinent and valid information about such matters may contact.

Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: 800-994-6610 – Toll free in U.S., weekdays, 8:30 am to 5:00 pm (C.S.T.)
Fax: 630-792-5636
E-mail: complaint@jcaho.org