The Joint Commission Right of Notification of Safety or Quality Concern

Shriners Hospitals for Children-Portland is accredited by The Joint Commission (formerly JCAHO) for meeting their standards dealing with organization quality, safety-of-care issues, and the safety of the environment in which care is provided. In addition, the Portland hospital will have an unannounced survey by The Joint Commission every three years to assess their compliance to these standards.

If you have any questions, comments or concerns about care received at the hospital, please contact local hospital management at  (503) 241-5090 and request to speak with one of the following individuals:

•  Richard Cagan  Administrator
• Michael Aiona, M.D., Chief of Staff
• Denise Myrick, Director of Performance Improvement

If the issue is not resolved by the hospital, you are free to contact The Joint Commission directly to raise your concerns. The Joint Commission policy forbids accredited organizations from taking retaliatory actions against employees for having reported quality of care concerns to the Joint Commission.

The Joint Commission may be contacted as follows:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: 800-994-6610-Toll free in U.S., weekdays, 8:30 to 5:00 p.m.(C.S.T.)
Fax: 630-792-5636
E-mail: complaint@jointcommission.org
Web page www.jointcommission.org