Patient and Family Information

We realize that you and your child may be far from home during your stay with us. Our caring staff will provide you with an  environment where you and your child will feel at home and will be an active participant in your medical care.

We believe that the best care occurs when patients, families and health care providers work together. Our goal is to provide the best care for your child in the most supportive atmosphere for your whole family.

Shriners Hospitals for Children supports a family-centered care coordination approach. This ensures that all of our patients and their families receive care coordination services appropriate to their needs. Each patient and their family will have an assigned care coordinator who will help access appropriate services for the patient and family prior to admission, throughout the hospitalization experience, and after discharge.

Important Phone Numbers

Safe and secure environment

It is the policy of Shriners Hospitals for Children — Los Angeles to provide a safe and secure environment for all of our patients, visitors and staff members. During your visit to the hospital please remember the following:

• All access to the hospital should be made through the main lobby using the front doors or the elevator from the parking garage.
• All visitors must check in at the front security desk prior to every visit to show identification and receive a visitor’s badge.
• In case of an emergency, contact a hospital employee immediately or dial extension 633 from any hospital telephone.
• Weapons, including firearms and knives, are not allowed on hospital grounds.
• During an emergency, such as an earthquake, stay calm and follow the directions from hospital or
  emergency personnel.
• For everyone’s safety and security, the hospital reserves the right to search personal property for
  drugs, weapons or other dangerous items.

Food and nutrition

Our clinical dietitians assess the medical condition, preferences and nutritional needs of each patient and, along with the recommendations by your physician, choose meals based on that information. Your child will receive a healthy and tasty breakfast, lunch and dinner. Nutritious snacks are also provided throughout the day.

Please remember that parents, family members and visitors will need to bring enough money to pay for their food. Our hospital cafeteria offers discounted pricing to the parent / guardian staying with their child. The hospital cafeteria is located on the first floor of the hospital next to the atrium. Hours of service are:

The cafeteria is closed on weekends. Vending machines are open 24 hours a day, seven days a week. They are located next to the cafeteria dining area on the first floor by the atrium.