Joint Commission Statement

Shriners Hospitals for Children (SHC) in the U.S. are accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO). JCAHO standards deal with hospital quality, safety-of-care issues, and the safety of the environment in which care is provided. SHC is committed to meeting JCAHO standards in all these areas. SHC has an open door policy. If you have any questions, comments or concerns about care received at SHC, please contact hospital administration at (713) 793-3831.

    Steven B. Reiter, Administrator
    Cathy Moniaci, Director of Patient Care Services
    Douglas Barnes, M.D., Chief of Staff
    Susan Cherian, Director of Performance Improvement

If you would rather leave a message with your concern please call our Careline at (713) 793-3910.

In addition, if you do not feel your safety concerns are addressed adequately by hospital leadership, you can contact the Texas Department of Health by calling the complaint line at (888) 973-0022. If the issue is not resolved by the Hospital, you are always free to contact JCAHO directly to raise your concerns. In addition, the Houston hospital will have an unannounced survey by the JCAHO every three years to assess their compliance to the standards. Anyone believing that he/she has pertinent and valid information about such matters may contact the JCAHO.

The JCAHO may be contacted as follows:

Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: (800) 994-6610 – toll-free in U.S., weekdays, 8:30 a.m. to 5:00 p.m. (CST)
Fax: (630) 792-5636

E-mail: complaint@jcaho.org